1. Acceptance of Terms

By accessing or using the Surplus Technology Solutions (“STS”) website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Services Provided

STS provides electronics recycling, IT asset disposition (ITAD), secure data destruction, hard drive shredding, computer recycling, and related services to businesses and residents throughout Massachusetts and New England. All services are subject to availability and may vary by location.

3. Data Destruction Guarantee

STS guarantees that all data storage devices processed through our certified destruction services will be rendered irrecoverable in accordance with NIST 800-88 guidelines for media sanitization. Certificates of destruction are provided within 24 hours of service completion. Clients remain responsible for backing up any data they wish to retain prior to device submission.

4. Equipment Ownership

By submitting equipment to STS for recycling or disposal, you represent and warrant that you are the legal owner of such equipment or have been duly authorized by the legal owner to dispose of it. STS reserves the right to refuse service for any equipment that raises concerns regarding ownership, hazardous materials, or regulatory compliance.

5. Limitation of Liability

STS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability for any claim arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim.

6. Environmental Compliance

STS operates as a RIOS Certified Recycler and adheres to all applicable federal, state, and local environmental regulations, including Massachusetts Department of Environmental Protection (MassDEP) requirements for electronics waste management. We maintain a zero-landfill policy for all recyclable electronic materials.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of STS or its content suppliers and is protected by United States and international copyright laws. Unauthorized use, reproduction, or distribution of website content is prohibited.

8. Payment Terms

Fees for services are quoted prior to service commencement. Payment is due upon receipt of invoice unless otherwise agreed in writing. STS accepts payment via check, ACH transfer, and major credit cards. Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum permitted by law.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Middlesex County, Massachusetts.

10. Changes to Terms

STS reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Continued use of our website and services after changes constitutes acceptance of the updated terms.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Surplus Technology Solutions

155 Berkley Street, Waltham, MA 02451

Phone: (617) 835-3208

Email: support@surplustechnologysolutions.com